Privacy Policy
Last Updated:June 24, 2026
Effective Date:June 24, 2026
1. Introduction
Cuiji Technology (Shanghai) Co., Ltd. and our affiliates (hereinafter referred to as "we," "us," or "our") respect and protect your privacy. This Privacy Policy is intended to explain how we collect, use, store, disclose, and protect your personal information when you use our websites, applications, and services (hereinafter referred to as the "Services").
Please read and fully understand this policy carefully before you start using the Services. If you do not agree with any term of this policy, please stop using the Services immediately.
2. Personal Information We Collect
2.1 When you register as an installer or provide information for us to invite you as an installer:We may collect the following categories of personal information: your account type, system-generated unique code, registration application submission time, your real name, email address (used for login and receiving notifications), your region, and your country. In addition, to verify your professional qualifications, we also collect the electrician certificate image you upload.
2.2 When you register as a dealer or provide information for us to invite you as a dealer, we collect account details and company details. Account details include contact name, email address, and login password (you may set a weak password, but we recommend changing it promptly after your first login). Company details include full company name, company tax number, region, country, and detailed company address.
2.3 Installer device management:We collect information on the number of installed devices you manage, in order to track and manage your installation progress.
2.4 Installer data dashboard: We collect and display your tier and points information to evaluate your cooperation performance and determine your eligibility for incentive programs.
2.5 Training Center:When you use the Training Center features, we record your course viewing history, course learning status (e.g., not started, in progress, or completed), training completion certificates you have obtained, quiz history, and each quiz score and result.
2.6 Virtual Power Plant (VPP): When you apply to participate in a VPP project, we collect your name, affiliated company name, email address, country, and contact phone number.
2.7 Automatically collected information: In addition to information you actively provide, we may also automatically collect, through cookies and log files, your IP address, browser type and version, operating system, access time and page views, device information, and more.
3. How We Collect Your Personal Information
We collect your personal information through the following means: information you actively provide, including when registering an account, filling out forms, submitting qualification documents, enrolling in training, applying for VPP projects, etc.; usage information automatically collected through technologies such as cookies and log files; if you log in through a third-party social account, we may obtain your public information from that third party; and information obtained during interactions such as customer service inquiries, feedback, and complaint handling.
4. How We Use Your Personal Information
We use your personal information for the following purposes: processing your registration application and maintaining your account; verifying your identity and electrician qualifications (where applicable); managing business cooperation and project coordination with you; tracking and managing the number and progress of your installations; recording your learning progress, quiz results, and certificate issuance; processing your VPP project application and participation management; sending you service notifications, updates, and security alerts; complying with applicable laws and lawful government requests; conducting data analysis and research to improve platform features; and detecting, preventing, and addressing fraud, abuse, or security incidents.
5. Cookies and Similar Tracking Technologies
We use cookies and similar technologies (such as web beacons, pixel tags, and local storage) to:
- Maintain your logged‑in status;
- Remember your preferences;
- Analyze usage of the Services.
Your choices: Most browsers allow you to manage your cookie preferences. You may refuse or delete cookies through your browser settings, but this may affect certain functionalities of the Services. For users in specific regions (e.g., the EU), we will obtain your consent through a cookie banner on your first visit.
The types of cookies we use include:
- Necessary Cookies
- Functional Cookies
- Analytics/Statistical Cookies
For a detailed list of cookies, please see our Cookie Statement.
6. How We Share Your Personal Information
We may share your personal information in the following circumstances: with third‑party service providers (such as cloud hosting providers, email delivery services, data analytics providers, etc.) that we engage to process data on our behalf; with our affiliates, who are bound by equivalent confidentiality obligations, to share necessary information for providing coordinated services; disclosure in response to legal proceedings, court orders, or government requests; transfer in the event of a merger, acquisition, asset sale, or bankruptcy liquidation; and sharing in other circumstances where we have obtained your explicit consent.
Important commitment: We do not sell your personal information. For users governed by the CCPA/CPRA, you have the right to opt out of the "sale" or "sharing" of your personal information for cross‑context behavioral advertising.
7. International Data Transfers
Our business operations may involve transferring your personal information to countries or regions outside your own, where data protection levels may differ from those in your jurisdiction. We will ensure that all international data transfers comply with applicable legal requirements, including but not limited to the use of EU Standard Contractual Clauses (SCCs) and other transfer mechanisms recognized under applicable laws.
8. Data Retention
We retain your personal information only for as long as necessary: for the purposes described in this policy; to comply with legal obligations (e.g., statutory retention periods for tax, accounting, etc.); to resolve disputes or enforce agreements; and during the existence of your account and for a reasonable period after its closure. When your personal information is no longer needed, we will securely delete it or render it anonymous.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or loss, including but not limited to transport‑layer encryption (TLS/SSL), encryption of data at rest, access control and authentication mechanisms, regular security audits, and employee data protection training. Although we have implemented the above measures, please understand that Internet transmission and electronic storage are not 100% secure. In the event of a data security incident, we will notify you and the relevant supervisory authorities in a timely manner as required by law.
10. Your Privacy Rights
Depending on the laws applicable in your jurisdiction, you may have some or all of the following rights: the right to know and access—to confirm whether we process your personal information and obtain a copy of relevant information; the right to rectify inaccurate or incomplete personal information; the right to erasure (also known as the "right to be forgotten") of your personal information under conditions prescribed by law; the right to restrict our processing of your personal information; the right to object to processing based on legitimate interests or for direct marketing purposes; the right to data portability—to receive your personal information in a structured, commonly used, machine‑readable format and transmit it to another controller; the right to withdraw your consent at any time for processing based on consent; the right not to be subject to decisions based solely on automated processing (including profiling) that produce legal or similarly significant effects on you; and the right to lodge a complaint with the data protection authority in your jurisdiction.
How to exercise your rights:Please submit your request through the contact information in Section 14 of this policy. We will respond within the statutory timeframe (usually 30 days). To verify your identity, we may need you to provide necessary information. We will not discriminate against you for exercising your rights.
11. Children's Privacy
Age limitation:The Services are not directed to users under 16 years of age. If we discover that such information has been collected without verifiable parental consent, we will delete it promptly.
12. Third‑Party Links
The Services may contain links to third‑party websites, applications, or services. This Privacy Policy does not apply to any processing of your personal information by such third parties. We recommend that you review the privacy policies of those third parties.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a prominent notice on the platform or sending you an email. Material changes include, but are not limited to, significant changes in processing purposes, new categories of personal information collected, changes in cross‑border transfer arrangements, etc. This policy is marked with a "Last Updated" date at the top. Please review it periodically to stay informed of the latest version.
14. Contact Us
If you have any questions, comments, or wishes to exercise your privacy rights regarding this Privacy Policy, please contact us through the following channels:
Data Controller: Cuiji Technology (Shanghai) Co., Ltd.
Registered Address:Room 201‑202, Building 9, Lane 280, Linhong Road, Changning District, Shanghai, China
Email:privacyprotection@deye.com
Response Time:We will respond to your request within the statutory timeframe.